A digital-first contact centre for the CX your agents and clients expect
Join Khoros and Swisscom for this 30-minute conversation to explore the current challenges faced in moving towards a digital-first contact centre, how it can save costs, improve your agents' performance and deliver a great customer experience — on any channel of your customer's choice.
During this session, we’ll cover how brands can:
- Empower their customers to find self-service solutions and reduce the calls your agents handle
- Scale messaging, AI and automation capabilities to meet the needs of a new generation of digitally-enabled customers
- Get real time insights on the voice of the customer, no matter which channels it is coming from