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A digital-first contact centre for the CX your agents and clients expect

29 Nov 2023
Connected Contact Centre Theatre
Digital Transformation & Engagement , Contact Centre Operations & Efficiency

Join Khoros and Swisscom for this 30-minute conversation to explore the current challenges faced in moving towards a digital-first contact centre, how it can save costs, improve your agents' performance and deliver a great customer experience — on any channel of your customer's choice.

During this session, we’ll cover how brands can:

  1. Empower their customers to find self-service solutions and reduce the calls your agents handle
  2. Scale messaging, AI and automation capabilities to meet the needs of a new generation of digitally-enabled customers
  3. Get real time insights on the voice of the customer, no matter which channels it is coming from
Grigor Kotzev, Director of International Business Value Consulting - Khoros
Joël Viotti, Business Owner - Swisscom