AI is no longer a futuristic concept; it is now deeply embedded in our everyday interactions, from the chatbots that assist us online and the recommendation engines that personalise our shopping experiences, to the predictive analytics that anticipate our needs.

We'll be exploring the widespread applications and posing a crucial question: "But is it truly making things better—for our customers and our people?"

Join us as we explore the promises and challenges of AI in CX, aiming to uncover whether this technological revolution genuinely enhances satisfaction for all stakeholders.