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Human-Olgy - How do we Blend Technology and Humans to Futureproof Customer Experience

15 Jul 2025
Manchester - Voco Hotel

As customer expectations evolve, the future of CX lies in how well we strike the balance between human empathy and technological intelligence.

This session explores how data, conversational AI, and knowledge management empower frontline teams to deliver faster, smarter, and more personalised interactions. Discover strategies to enhance CX without sacrificing the human touch that builds lasting customer loyalty.

Speakers
Garry Gormley, Founder - FAB Solutions