This session explores how teams are leveraging AI to streamline routine tasks and automate processes across the customer experience journey. By intelligently handling repetitive inquiries and data management, AI empowers colleagues to focus on what truly matters: engaging deeply, empathetically, and effectively with customers.

Discover how this strategic integration of AI enhances personalised interactions, provides faster support, and ultimately enriches the customer's overall experience, allowing teams to dedicate their valuable time to building stronger relationships and solving complex needs.