We'll be looking at how you can ensure your customer experience journey is truly accessible for everyone, including individuals with disabilities. We'll explore practical strategies and best practices for designing inclusive digital and physical interactions.

Discover how to identify and overcome common barriers, integrate assistive technologies, and foster a culture of universal design within your organisation. Learn how prioritising accessibility not only meets ethical imperatives but also broadens your customer base, enhances brand reputation, and ultimately delivers a superior, more equitable experience for all.