Skip to main content
Loading

Customer Excellence: Creating a Culture of Continuous Improvement

15 Jul 2025
Manchester - Voco Hotel

The CCMA’s Membership and Learning Director Kate Law will outline the key factors that represent customer and operational excellence, based on the most recent CCMA Benchmark data. This includes the people trends that highlight why contact centres are central to building a culture of continuous customer experience improvement.

Speakers
Kate Law, Director of Services - CCMA