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18 & 19 MARCH 2020

ExCeL LONDON

(Infographic) 10 Tips to Motivate Call Centre Employees

Motivating staff in a call centre can be a tricky thing to do. After all, call centre work can involve long hours, working to strict targets often with little autonomy. This is why call centres have above-average attrition rates, with a third of UK call centres facing attrition rates between 26% and 50%. 

To combat this, there are many things companies can do to improve working conditions for their call centre staff, in order to lower the attrition rates which are so high. Below, we’ve listed 10 ways you can motivate your call centre staff. 


  

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Next Read: Gamifying the Call Centre