Xceed

Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services that is engaged in managing extensive outsourcing and leasing agreements with commercial and key government accounts. Xceed is fully owned by Telecom Egypt in 2001, and was founded to serve as the IT arm of Telecom Egypt and started its First call center operations in 2003 by supporting a wide array of “Contact Center services” (Voice & Non-Voice transactions), and “Infrastructure Outsourcing” Services. Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions, additionally extending our portfolio of services to include “Payroll Management Outsourcing”, “Recruitment Outsourcing” and “Finance & Accounting Outsourcing” Services. Xceed currently has sites in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10,000 web-enabled multi-channel workstations, 28,000 employees and 8000 remote agents delivering high-quality services across numerous industries in ten (10) different languages (Arabic, English, French, German, Spanish, Italian, Turkish, Russian, Greek and Ukrainian). With much pride in what has been achieved, Xceed commits to investing in people, business and innovation to create sustainable value to our stake holders, partners and communities.