World Connection is a multilingual contact center and Business Process Outsourcing with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle more than 2,000 agents, yet small enough to be flexible and provide the individual attention you need and want from a partner. We believe in being a true extension of your company and brand and focus not only on achieving metrics and maintaining high levels of service but also on achieving your long-term business goals. At World Connection, we understand that our success depends on your success. That's why we built a company we would want to do business with. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president.