Exhibitors

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The Modular Analytics Co.

Stand: CC-J82

The Modular Analytics Company (TMAC) is a proudly different SaaS provider that is here to help you make better decisions faster than ever. We believe there is something very wrong with the way AI is currently implemented in businesses, it’s too expensive and it’s too difficult to use, so we’ve decided to do something about it.  

Our solutions are some of the most user-friendly and cost-effective out there. Between the team we have at TMAC we’ve got decades of experience working with call centres, so we appreciate that everyone has their own priorities from increasing revenue to decreasing churn. This is why we work closely with all our clients to make sure you’ve got easy access to all of the information that matters most to you.  

Our three core solutions consist of: 

  • Fonetik: Our speech analytics software transcribes and analyses data to help you understand what each customer says and feels, and how to act on it with confidence.  

  • Coach: Every employee’s ticket to top-tier performance. Coach uses KPIs that matter to you to help provide strategic coaching to improve performance and measure coaching effectiveness.  

  • Playbook: Provides next best action solutions to optimise every customer interaction and help agents choose the right product, the right customer, and the right time. 

Email us at hello@tmac.ai to learn more about how we're revolutionising the contact experience

Address

The Express Building
9 Great Ancoats Street
Manchester
M4 5AD
United Kingdom
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Videos

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  • Find out what your customers are saying and feeling right now. The latest and only behaviourally-informed designed Speech Analytics platform on the market, from The Modular Analytics Company.

  • Make every agent a star performer. Easy-to-use and easy-to-action, Coach empowers coaches and agents with in-depth performance analytics to increase efficiency - powered by AI and Machine Learning.

  • Match the best customers, with the right actions. Say "Hello" to Playbook, the latest next best action platform with integrated behavioural design to ensure that you're always driving customer value.

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