Get connected to raise standards. Established in 2000, our community of professionals is recognised as the `go-to place` for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors. We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.