CardEasy 'keypad payment by phone' payment security solution
Syntec CardEasy is a one-stop compliance solution for your contact centres. The touchtone (DTMF) technology de-scopes this environment from PCI DSS controls, whilst ensuring customers` card payments and your call recordings are compliant.
CardEasy removes the need for your customers to read out their card numbers over the phone, eliminating payment card data from your contact centres. Asking them to enter the numbers using the touchtone keypad of their own phone instead, either mid-call with the agent or via customer self-service IVR, reduces PCI monitoring and audits to the bare minimum. The sensitive data is no longer available to your agents, your systems or call recordings, so compliance costs and hassle are reduced whilst customer service and trust are improved.
The agent remains on the call throughout - no handoff to an awkward IVR system - and average call times are also reduced.
CardEasy SecureLinks also provide a PCI DSS-compliant payment solution for web chat, email, SMS and chatbots
CardEasy is a managed service, integrated with the leading industry payment gateways and telephony systems and thus easy to implement. You can rely on our in-house telecoms expertise and consultancy advice, without any need to change your existing infrastructure.
CardEasy won the PCI Excellence Award for the fourth time in January 2020 and also the Genesys 'Best Security Solution' award at a previous Call & Contact Centre Expo.
CardEasy is used by major organisations around the world such as Avon, Hiscox, Staples, Allied Irish Bank, Miele, Charles Tyrwhitt and lastminute.com
Originally established as Syntec Telecom in 1998, Syntec is a PCI DSS level 1 Visa merchant service provider and a participating organization of the global PCI Security Standards council.
Syntec Limited. www.syntec.co.uk t 020 7741 2000 firstname.lastname@example.org
CardEasy videos and case studies: http://www.syntec.co.uk/pci-dss-solutions/cardeasy/
Tel: 020 7741 2000