Smart Tribune provides digital customer self-service solutions that enable online brands to reduce their contact rate while improving the customer experience for their users.
Over 100 European companies use their Dynamic FAQ, Chatbot & Support widget products to deliver personalised support content the length of the customer journey. In doing so, contact rates fall an average 20-49% and conversions increase, alongside customer satisfaction (avg. 80%).
Online, on mobile & in-app we believe the majority of customer service requests can be answered automatically, leaving agents to concentrate on more complex issues requiring a human touch.
Help your customers help themselves with Smart Tribune: https://www.smart-tribune.com/en/
Tel: 00 44 203 9257 966