Serenova has transformed the customer experience. Over a decade ago, we realised technology didn`t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could. The result is the ability to unify everything from customer engagement and quality management to analytics. This single source of truth provides brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook messenger. Whether it`s technology, healthcare, or retail— brands from all industries come to Serenova for our global coverage and deep integrations into the business systems they use every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically. Recognised by leading analysts, we are committed to building on our more than 18-year legacy leading the way in cloud-based contact centre innovations.
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