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Scorebuddy

Stand: CC-E50
  • | Agent Coaching and Monitoring
  • | Call Centre Software
  • | Contact Centre Solutions
  • | Customer Experience
  • | Performance Management and Quality Monitoring
Scorebuddy

Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.

Address

The Masonry
151-156 Thomas Street
Dublin 8
D08 PY5E
Ireland
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