Exhibitors

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RingCentral

Stand: CC-I30

We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the cloud communications provider we are today, helping teams communicate, collaborate and connect the way they want.

RingCentral Contact Centre meets the needs of modern businesses by enabling remote and hybrid working, and giving them the tools needed to exceed ever-changing customer expectations. 

Functionalities such as advanced analytics, extensive workforce management, omnichannel routing and CRM integrations give businesses the tools they need to vastly improve their contact centre performance.

 

Address

4th Floor, 85 Uxbridge Road
Ealing
W5 5TH
United Kingdom
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Videos

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  • What happens when a business integrates its contact centre with a unified communications solution? Improving that agent and back-office experience is just the start.

Press Releases

Products

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  • Features such as real-time reporting, advanced workforce management, and AI-based sentiment analysis, together with a vast suite of integrations, give businesses the tools they need to vastly improve ...
  • This is a manual to help you prepare your contact centre – especially your agents – for hybrid work. As the world opens back up, it’s difficult to know exactly what the future of work will look like. ...
  • Companies need to start offering consumers more ways to connect. Today’s consumers expect to be able to use their channel of choice based on the type of problem or issue that needs to be addressed and ...
  • Long wait times, being bounced around to multiple people and inability to resolve issues contribute to overall poor experiences for customers and businesses. 
  • The traditional call centre is no longer the first point of contact for a growing number of individuals. By the time a consumer reaches out, they’ve likely already Googled their issue, searched throug ...
  • Engage Messaging

    01 Oct 2021
    When given the choice, 75% of customers prefer to use private messaging over traditional customer service channels. Messaging is now a part of our daily habits, and it is essential for businesses to i ...
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