The Call and Contact Centre Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Ember

Ember uses customers` online journey data to personalise their call experience and reduce friction. This helps you speak to and convert more of your most valuable, new callers.

It does this by routing to the most relevant department and negating lengthy IVRs, prioritising callers with the greatest propensity to buy, matching callers to relevant agents and by providing agents with context from a caller`s online journey.

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