Reply Cloud is a service assurance platform that enables telecom carriers and call center operators to improve voice quality and customer performance through monitoring, reporting and diagnostic tools. Call Center Customers, Providers and Telecom Carriers have longstanding issues with the lack of LAN visibility and required diagnostics to support and measure hosted VoIP services. Reply`s service assurance platform combines an on premise computing device, the Reply Sidekick, with a management engine providing remote visibility, reporting, testing and real-time diagnostic metrics in a single interface. The Reply model incorporates easy-to-understand monitoring reports, alerts and interfaces that are useful to non-technical managers as well as in-depth tools for IT experts. Design and pricing enable low overhead costs for a robust set of VoIP-specific tools for the SMB, Mid-markets, as well as small to enterprise-scale Call Centers.
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