QContact is the complete solution for your contact centre. Go beyond the phone, with our unified platform you can bring calls, texts, e-mails, live chat and social media into a single unified queue and platform.
Whether you are looking to handle incoming enquiries with skills-based routing, IVR, chat-bots or self-learning routing. Outbound with Power, Predictive & Preview automated dialling, dynamic calling lists, screen-pops and scripting. Or a blend of the both - we provide everything you need in one system from one vendor.
With built-in CRM functionality as well as out-of-the-box integration with existing platforms such as Salesforce, Dynamics, Xero, Shopify & WooCommerce we can pull information from all your systems and present a unified view of your contact.
Add our real-time reporting, live monitoring and coaching, complete Quality Assurance Suite, PCI compliant recording, internal chat and so much more and you can see how QContact's complete GDPR compliant platform can truly help your centre. So come visit us at stand 2110.
Tel: 0330 1 222 333