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Puzzel Ltd
Stand: CC-H20
- | AI/Chat Bots
- | Call Centre Software
- | Cloud Solutions
- | Contact Centre Solutions
- | Customer Experience
- | IVR
- | Knowledge Management Systems
- | Omni Channel
- | Performance Management and Quality Monitoring
- | Self Service
- | Workforce Management and Workforce Optimisation
Puzzel offers a customer-centric CX ecosystem designed to give organisations control and visibility over the customer journey. Facing challenges like agent attrition, complex customer needs, and cost management, contact centre leaders struggle with outdated systems and point solutions. Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional customer experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape. For more information, visit www.puzzel.com.
Address
15 St Botolph StLondon
EC3A 7BB
United Kingdom
Contact Exhibitor
Products
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Elevate team performance with simplified workforce management. -
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Drive efficiency with Self-Service Automation. -
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The Contact Centre platform for delighting your customers.
Videos
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Learn about Sutton Council's transition from a legacy on-premise telephony provider to Puzzel's cloud-native Customer Engagement Solution. -
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Discover insights on how Kingston Council use the Puzzel Platform to enhance operational efficiency, deliver exceptional customer service, and ensure a seamless experience within council budgets. -
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Find out how Lifeplus transformed its contact centre strategy, achieving an impressive 94.8% CSAT score through the utilisation of Puzzel’s Customer Engagement Platform.
News
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Leading contact centre platform to further strengthen its conversational AI offering.
