Puzzel Ltd
- | Call Centre Software
- | Contact Centre Solutions
- | Customer Experience
- | Performance Management and Quality Monitoring
- | Workforce Management and Workforce Optimisation
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.
Address
15 St Botolph StreetLondon
EC3A 7BB
United Kingdom
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Videos
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Find out how Lifeplus transformed its contact centre strategy, achieving an impressive 94.8% CSAT score through the utilisation of Puzzel’s Customer Engagement Platform.