PolyAI uses conversational AI technology to extract the meaning behind customer queries and make informed, accurate decisions about how the call should be handled. This could be via complete automation, partial automation or passing the call to the subject matter expert. We are all about driving customer engagement and fulfilment. Calls are handled with no fuss, and all through the power of the customer`s voice, which means there is no need for customers to struggle through long and complex IVR flows. As callers no longer need to navigate these frustrating IVRs, you can expect a significant reduction in the number of calls that are misrouted, and a greater level of automation, leaving your staff to deal with complex customer enquiries.
With conversational AI, you can swap out your IVR with engaging customer experiences while streamlining your operation, while reducing your OPEX cost. Come and talk to us at the stand to see if you qualify for a free contact centre discovery audit normally £2500 +VAT.
Tel: 0044 203 856 4228