Exhibitors

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Playvox

Stand: CC-K20

Playvox delivers a modern Workforce Optimization suite centered around a digitally focused customer experience with Quality Management and Workforce Management at the heart of our product portfolio.  Playvox empowers all members of your team to deliver the best experience at the right time using our real-time intelligence and supporting tools like performance management, coaching, learning, voice of the customer and recognition.  By facilitating a 360-degree view of your agents and overall operations, you will be able to make decisions that can immediately impact service delivery and enable you to reach your contact centre goals.

Address

530 Lawrence Expy #905
Sunnyvale
CA 94085
United States
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Videos

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Documents

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  • Change How You Sell and Service Customers With the Most Comprehensive Workforce Engagement Management Suite!  Ensure quality performance is always being monitored, measured, trained, recognized and re ...
  • Workforce engagement management (WEM) solutions help contact centers meet their mission-critical goal of delivering an outstanding customer experience while improving agent engagement and reducing ope ...
  • Workforce engagement management (WEM) solutions help contact centers meet their mission-critical goal of delivering an outstanding customer experience while improving agent engagement and reducing ope ...
  • Sutherland, a global Business Process Transformation Company spanning 19 countries, competes largely on the excellence delivered by its customer service operations teams. Already operating at a high-s ...
  • How a Car Sharing Company Brought Its CS Team Into One Centralized System and Raised Its Calibration Scores to Over 90%
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