Noetica provides cost effective, high end contact centre productivity software. Our product range, as refined over the 24 years of our history, has consistently remained at the forefront of innovation in the contact centre technology space. By combining the rich functionality of our comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™) we are able to provide tailored solutions to suit any contact centre across industries. Recently, Noetica has been challenging the traditional telephony model and are demonstrably able to provide PBX-free fully featured call centre telephony. Known as the Noetica Voice Platform (NVP™), it delivers all the expected call centre functionality such as ACD, IVR, voice recording, quality management and billing without the need for an enterprise PBX. Whether in a private cloud or on premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ contact centre platform radically cutting the cost of delivering inbound, outbound and blended telephony to any contact centre. Additionally, Noetica will be showcasing it's brand new Skills & Ability Based Routing Engine (SABRE™) along two major new ground-breaking technologies for outbound calling: - LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% 'false positives', meaning 0% silent calls. - SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls. Sounds too good to be true? Come and see us at the show and we will show you how it works.
43-44 Crutched Friars
Agents are Logging On and Taking Calls in Exactly the Same Way they Do in the Contact Centre
The enterprise PBX, whether premises or cloud, is wrongly still generally viewed as essential to any call centre. We have been challenging this model over the last few years and are now demonstrably a ...
Outbound customer contact is often confused with ‘cold calling’, an association that has proven toxic to a technology that has many useful implementations. Although diallers can be misused and they so ...
At its core, Synthesys™ is a generic contact centre agent desktop orchestration and workflow engine, providing visual rapidly deployed means of generating highly streamlined applications for customer ...