MSL provides customer experience research to businesses of all sizes. Through our mystery shopping, customer satisfaction and auditing programmes, our clients gain insight into the customer experience; staff performance; compliance levels and competitor offering. As well as being great diagnostic tools, our programmes are often cost-effective solutions - a periodic ongoing programme can quickly improve the overall business performance and increase sales, customer service levels and ensure ongoing compliance. Often, teams know what they should be doing, the problem often is whether they`re doing it consistently. Once staff know mystery shopping is taking place, an increase in service levels is often noticed straight away as staff are `on guard` for potential mystery shoppers. Running the mystery shopping regularly allows you to track the improvements in service as well as ensure the standards do not slip. With over 28 years` experience, Mystery Shoppers Ltd has grown one of the biggest panels of mystery shoppers in the UK with over 70,000 active mystery shoppers.