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Mediatel Data SRL
Stand: CC-D32
- | AI/Chat Bots
- | Omni Channel
- | Analytics
- | Call Centre Software
- | Call Recording
- | Contact Centre Solutions
- | Customer Experience
- | Customer Relationship Management (CRM)
- | IVR
- | Multi-channel communications
- | Predictive Dialler
- | Self Service
- | Unified Communications
- | Workforce Management and Workforce Optimisation
- | Video Conferencing
- | BPO
For over 28 years, Mediatel Data has been at the forefront of technological innovation in CX technology, pioneering solutions that have transformed customer interactions and business processes across Europe, North America, South America, Asia, and Africa.
Mediatel Data's fully interconnected applications seamlessly integrate with telephony platforms, providing comprehensive solutions for managing non-vocal interactions, workforce optimization, and customer and agent engagement powered by cutting-edge AI technology.
Mediatel Data’s robust offerings include advanced dialers, conversational bots, and generative AI capabilities designed to elevate contact center operations. Our Virtual Assistant solutions leverage natural language processing and real-time data to streamline customer interactions, while our SaaS-based platform ensures scalability and flexibility for businesses of all sizes. Workforce Management (WFM) tools optimize staffing, scheduling, and resource allocation, empowering teams to maintain peak performance even during high-demand periods.
Address
Mediatel Data25 Chiscani St, Sector 1
Str Chiscani, 25-27
Bucharest
Romania
012241
Romania
Contact Exhibitor
Products
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Our cutting-edge Interaction Analytics module is a game-changer for Contact Centers, providing supervisors and quality control professionals with unparalleled insights into phone and text conversation ... -
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Mediatel Data offers a comprehensive, interconnected application suite that integrates all communication channels. -
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Mediatel Data Real-Time Agent Assist is an AI-driven solution designed to enhance agent efficiency and customer satisfaction through advanced NLP, intelligent routing, and real-time support features.
Videos
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Our Voice Bot enhances customer service by automating responses, handling repetitive tasks, and providing 24/7 support. Its AI-driven capabilities reduce wait times and boost user experience.
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Mediatel Data Video Assistant enables contact center agents to communicate with customers using high-quality video interactions. This feature allows agents to establish a more personal and engaging co ...
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Discover how Mediatel Agent Assist transforms customer support, empowering agents to provide efficient and satisfying experiences. Streamline communication, automate tasks, and prioritize meaningful c ...
News
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Mediatel Data Receive 2024 Conversational AI Excellence Award