Specialising in multi-channel customer engagement solutions, Maximum is an independent, contact centre software development company. We live and breathe communications technology: AI, Self-Service IVR, Voice Biometrics & Multi-Lingual, Conversational, Switchable Chatbots. Automating and individualising customer experiences is our core business. We design solutions that enable our customers to adopt automation and personalisation, and empower their customers to use the media of their choice when contacting them - phone, web, chat/messaging apps - taking their customer service levels way beyond their competitors. Our solutions are designed to operate across all telephony platforms, to integrate with CRMs, IT Service Management systems, Payment Gateways, third party back-end platforms and systems used around the World. Scalable and flexible, we design solutions to grow and expand with your business. Available in the cloud or on-premise. So Why Come & Chat to Us? Since forming 24 years ago, we have remained fully focused on developing multi-channel contact centre technologies, voice applications, IVR, and speech recognition.This is our core business. It`s what we do, day in, day out. What makes us really different is that we actually design, develop and support all our solutions in-house, using our own people. Right here in the UK. That means all services and solutions we provide to our customers are entirely our own. That`s unique. We deploy our solutions around the World, with a local approach, a personal touch. And support our global clients in exactly the same way, 24 hours a day, 7 days a week.
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