Today`s digital-native customers demand instant and hyper-personalized experiences at the touch or swipe of a finger. However, customer service departments at most enterprises are still largely stuck in the era of the toll-free number and IVR. Proliferation of channels - chat, email, SMS, social media, even chatbots - simply fragment rather than unify the experience and often frustrate the customer. Customer Experience transformation is often identified as a top imperative by business leaders and enterprises are urgently looking for solutions.
Koopid is an AI-powered Customer Experience Orchestration platform that delivers the ideal blend of automation and live service across voice and digital channels. Koopid`s Omni-Channel Virtual Assistant and Collaborative Live Assist technology enable brands to deliver seamless experiences that delight the user and dramatically speed up service.
At is core are unique, patent pending capabilities including 1) a proprietary data engine and AI-algorithms that curate interaction context and conversation data to enable real-time orchestration of the customer experience and 2) a next-gen smart messaging core that blends communication with rich client technology to enables the business to create unified experiences that can be deployed on all customer interfaces and channels. These capabilities are exposed through an intuitive no-code service creation tool and associated APIs that enable the design of business-ready customer journeys in minutes. A scalable enterprise-class platform and out-of-the-box enterprise and carrier voice integrations enable rapid deployment of Koopid`s platform as a digital overlay to an existing contact center, delivering significant ROI in just weeks.
Koopid effortlessly transforms millions of today `s voice-first ports into digital-first customer journeys. With Koopid, your brand can engage your customer in a single persistent conversation - across business functions and channels.
Koopid is headquartered in San Ramon, CA.
Tel: 0800 999 1882