ITNAVPro

ITNAV is a software company that provides advanced technological solutions and supplementary applications for Contact Centers.
With over 20 years of experience in the industry, ITNAV has gained in-depth understanding and invaluable expertise of the complexities, as well as possibilities, involved in the operation and management of Contact Centers.

Our ASQ platform is a suite of tools that helps managers and supervisors monitor, manage, and enhance their Contact Center's performance. The platform includes features such as:

• AI Agent – The name of ASQ AI is Lusi. Lusi is our friendly and helpful AI virtual agent. She's designed to assist you with various tasks and answer your questions. She can also understand and respond to your voice commands, making it even easier to interact with her. Whether you need help finding information, scheduling appointments, or just want to have a chat, Lusi is always here to lend a hand.

• Real-time monitoring--Managers can see how their Contact Center is performing in real time, so they can identify areas for improvement and address problems as they occur.
•  Reporting--ASQ provides detailed reports on Contact Center performance, so managers can track trends and make informed decisions.
•  Analytics--ASQ uses advanced analytics to identify areas for improvement.
•  Dashboards--Managers can create custom dashboards to track the metrics that are most important to them.