Award-winning omnichannel contact centre software, PCI-DSS security and AI.
Established more than 15 years ago, Hostcomm is one of the UK`s leading providers of hosted contact centre services. Its solution combines the award-winning omnichannel contact centre software, XCALLY from Xenialabs and Hostcomm`s proven expertise in contact centre services, support and software value add.
Some of the key highlights of the solution are listed below:
Omnichannel - Comprehensive omnichannel capabilities including voice, live chat, email, SMS, social and a unified customer record and analytics. In 2019, XCally was awarded Call Center Category Leader by GetApp and a FrontRunner for Call Center by Software Advice.
Security - Hostcomm is a PCI-DSS Level One Certified Service Provider. Its solution is the first to offer a contact centre and payment IVR in-one, eliminating many of the costs that standalone payment IVR solutions must occur in order to descope your contact centre and offering superior security for your data.
Chatbot - A versatile and extremely feature-rich AI chatbot capable of much more than just answering messages on your website, it can also make and take phone calls and handle PCI-DSS certified payments over a call.
Software Value Add - Hostcomm has developed many software add-ons to take your agent performance and customer insights to the next level. Its Interaction Analytics Solution enables real-time monitoring of your digital and voice communications, the display of that information in an omnichannel dashboard with sophisticated metric customisation, and the ability to carry out redaction and ensure compliance.
UK support - Hostcomm`s support staff and training centre are based in the UK and it guarantees access to a technical expert at all stages of any enquiry.
Tel: 0808 168 4400