At FM Outsource, we provide quality customer service outsourcing that prioritises your customers’ needs. We believe modern outsourcing has to be better if it’s going to survive in an intensely competitive and saturated market. That's why our UK-based customer care teams are omnichannel, multilingual, and available 24/7/365. We work with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, WhatsApp, TrustPilot, Amazon and eBay.
Address
Imperial House79-81 Hornby Street
79-81 Hornby Street
BL9 5BN
United Kingdom
Contact Exhibitor
Documents
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A guide to who FM Outsource are and the intrinsic values that drive our brand. -
Can offshoring save you money? Sure. But will it save you the most money and still improve your customer care? No. Our free cost analysis breaks down how and why. -
Our latest report examines the lasting impact of Covid-19 on how retailers provide customer service as well as the changes in customer expectations.