.png)
-(1650-×-500px)-(2).png)
){kind=logo}
FM Outsource
- | Call Handling and Answering
- | Contact Centre Solutions
- | Customer Experience
- | Unified Communications
- | Virtual Contact Centre and Homeworking
)
FM Outsource is a North West based outsourcer specialising in delivering exceptional customer care. We offer a variety of services all centred around improving the customer experience. FM has grown rapidly over the past 10 years by offering a unique combination of cutting-edge proprietary technology with human expertise which improves the customer journey and, in turn, helps grow our clients’ brands.
We offer shared or dedicated teams of customer service advisors who are passionate about caring for customers 24/7 and pride themselves on 'serving happiness'. Our teams can plug the gaps during your busy times or be on-hand 24/7 throughout the year to answer enquiries any time of day or night. We also offer customer service recruitment assistance or consultancy services. We can work with you to provide an assessment of your current customer experience offering with recommendations and tips for improvements.
Address
Imperial House79-81 Hornby Street
79-81 Hornby Street
BL9 5BN
United Kingdom
Contact Exhibitor
Videos
-
FM Outsource is a service provider with a difference. We're your partners for growth. Take a different approach to customer service outsourcing with a dedicated, professional, UK-based team that suppo ...
Brochures
-
)
Have you compared the cost of running an in-house team against an outsourced customer care provider? We’ve done the maths in this cost analysis, demonstrating why it’s cheaper to outsource. -
)
Discover what Hotel Chocolat have to say about their partnership with FM Outsource... -
)
We interviewed 1,000 people to find out what customers expect from brands, what they value in their interactions and what impact bad customer service can have on the relationship.