Emerging Global Services

At Emerging Global Services (EGS), we redefine the paradigm of call center outsourcing, setting new industry standards with our cutting-edge technologies and the latest approach. We are your one-stop destination for Call Center and Customer Care solutions.

What Sets Us Apart:

• Unrivaled Expertise: Our team harnesses the power of the latest technology and tools, while applying our more than 25 years of experience, ensuring that your Customer Care needs are met with unmatched proficiency.

• Bilingual Excellence: Located in Northern Mexico, our skilled operators have two- and four-year university degrees, are fluent in both English and Spanish, and many have lived in both Mexico and the United States - facilitating seamless communication with your diverse clientele.

• Business Automation and AI Tools: We leverage cutting-edge Business Automation and AI tools, allowing us to enhance efficiency, reduce response times, and provide a superior customer experience.

Cost-Effective Solutions: Our strategic presence in Northern Mexico's labor market allows us to easily offer services 40% less than the European labor rates with superior quality and agent retention​ over other international options. 

Choose EGS and experience a level of service that embraces the future, employing the latest approaches and technologies to surpass your expectations. Contact us today to explore how EGS can revolutionize your customer support experience.