Engage. Secure. Protect.
Hello. We are Eckoh - the Customer Engagement Security experts. We empower your business and enhance your customer engagement, providing award-winning, patented payment and data security solutions across the growing scale of social, messaging and voice channels. We implement industry-leading technology that protects your business, workforce and customers from fraud risk, now and into the future.
Scalable, Stable and Secure solutions:
- offering secured ways to pay over the phone, IVR, web, chat, chatbot and in any way the customers chooses
- protecting your contact centre environment from fraud risk and data breach by achieving PCI DSS compliance
- giving your hybrid working agents the secure means to take customer enquiries and payment over any channel.
However you need them to work:
- Shift seamlessly between channels for an outstanding customer experience
- Fast, modular and future-proofed solution
- Scale up and down to meet customer demands and seasonal fluctuations
- Cloud, hosted or remote deployment – allowing the same security regardless of where agents are working
- Supports payment cards Apple Pay, Google Pay or PayPal over the phone, Chat, email or SMS
If you’d like to talk to us about how we can help transform your contact centre security, then get in touch.
https://www.eckoh.com/contact or call 0330 404 7330.
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CallGuard is the simplest PCI DSS, secure payment solution available today. It helps you reduce the risk of fraud and can de-scope part, or all, of your entire contact centre, from PCI DSS scope.
Purchasing products online can result in a flurry of customer questions which can ultimately lead to basket abandonment.
Customers want to be able to pay online in the same way that they do in-store.
When considering migrating to the Cloud, is the security and compliance around data getting enough attention?
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.
UK companies are being urged to take security seriously in their contact centres when adapting their home-working and office working routines as the lockdown is eased.
Take payments securely over the phone without compromising customer experience, data security or PCI DSS compliance.
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