Eckoh specialises in customer engagement technology and secure payment solutions.
We enable businesses to deliver outstanding customer experiences by bringing their customer service and contact centre channels together in a way that is consistent, optimised and secure.
Scalable, Stable and Secure solutions:
- providing connected customer journeys through every channel, boosting agent productivity and reducing operational costs
- offering secured ways to pay over the phone, IVR, web, chat, chatbot and in any way the customers chooses protecting the contact centre environment from the risk of fraud or a data breach while achieving PCI DSS compliance
- giving your customers as many ways of contacting you as they want and ensuring your agents can manage a range of channel enquiries
- deployed in a way that fits your business - cloud based, hosted or onsite.
SINGLE SOURCE DELIVERY
- All the tools you need to give your customers and your business the ability to hold conversations in any channel
- Shift seamlessly between channels for an outstanding customer experience
- Fast, modular and future-proofed solution, you can integrate the tools you need today and simply add new ones when you’re ready
- Scale up and down, to meet customer demands and seasonal fluctuations.
SECURE PAYMENT SOLUTIONS
- Ensure sensitive customer details are received and managed securely and are never exposed to agents or recordings
- Reduces the risk of fraud when taking payment through any channel, any time, and on any device - phone, web, chat, IVR and chatbot
- Can be deployed as cloud, hosted or remote solutions – allowing the same security regardless or where agents are working
- Take payments by card, alternative payment methods, Pay by Bank app or Pay by Link
- Reassuringly flexible and PCI DSS compliant
CUSTOMER ENGAGEMENT SOLUTIONS
- Automated, self-service tools harness advanced natural language technology for intelligent, any time customer service through IVR and chatbot
- Real-time customer engagement through chat
- Blend self-service with agent-assisted tools for a complete customer journey
- Powerful Knowledge Base ensures agents and self-service tools provide consistent, accurate and up to date responses.
If you’d like to talk to us about how we can help transform your customer engagement and contact centre, then get in touch. https://www.eckoh.com/contact or call 0330 404 7330.
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Purchasing products online can result in a flurry of customer questions which can ultimately lead to basket abandonment.
CallGuard is the simplest PCI DSS, secure payment solution available today. It helps you reduce the risk of fraud and can de-scope part, or all, of your entire contact centre, from PCI DSS scope.
Customers want to be able to pay online in the same way that they do in-store.
If you’re delivering self-service, agent assisted or any customer engagement solutions you’ll need to make sure that your channels are responsive, seamless and consistent.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.
UK companies are being urged to take security seriously in their contact centres when adapting their home-working and office working routines as the lockdown is eased.
Eckoh wins won both the Judges Award and Customer Choice Award for the Best Contact Center Solution at the 2020 Card Not Present (CNP) Awards.
Eckoh secures a six-year renewal of its contract with Capita for the provision of services for the Congestion Charge to Transport for London (‘TfL’), at a total contract value of £4m.