Daktela

Daktela: The best customer experience in one platform. Daktela is a leading provider of flexible and scalable contact centre solutions, trusted by over 100,000 users worldwide. Our platform unifies voice, email, chat, SMS, social media, AI, CRM, and more—designed to meet the unique needs of businesses, from SMEs to large enterprises. What truly sets Daktela apart is our ability to offer businesses exactly what they need—nothing more, nothing less. Unlike many off-the-shelf products, our approach thrives on getting to know your business, ensuring our solution adapts to your specific requirements:

• Tailored Solutions: Only pay for what you need with Daktela’s flexible and scalable platform, custom-built to fit businesses at any stage of growth.
• In-House Development: Our in-house dev and AI teams allow us to evolve quickly and provide cutting-edge, tailored solutions without relying on third-party vendors.
• Local Support, Global Reach: Enjoy 24/7 customer support with a local touch, ensuring personalized, reliable service wherever your business operates.
• Open API Integration: Seamlessly integrate Daktela with your existing systems using our open API, offering a more personalized approach to customer interactions.
• Beyond Communication: More than just communication tools—Daktela also offers Workforce Management (WFM) and AI solutions to enhance your overall business efficiency.

With Daktela, you’re not limited to a standard product. Our solutions are as unique as your business, ensuring that you get the best possible customer experience without paying for unnecessary features.