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Conduit Global

Stand: 2250
Conduit Global is transforming the customer experience for the digital era, enabling true omnichannel deployments where the customer is at the heart of every interaction over every channel. We operate award-winning omnichannel contact center and unified communication platforms built on industry-leading technologies designed for resiliency and scalability. Our solutions drive successful business transformation through innovation and exceptional customer experience (CX) journey mapping and are aligned with customer themes for their Digital Transformation Programme, namely: • Anticipating demand Utilising data and predictive analytics to inform and support future service demands such as AI driven agent assistance, sentiment analysis, trend analysis, transcription and integration with industry standard CRM • Informing and Decision making Customer profiling enabling informed decisions, personalised, seamless and connected journeys across omnichannel service offerings • Self Service and AI driven automation through Digital Conscious choices encouraging Digital customer interaction channels • Knowledge sharing and collaboration For efficient data sharing and federation to understand and serve the customer better • Consolidation of processes, data, service access and technology • Always there within reach Access to services anywhere anytime and supporting vulnerable customers • Agility Creating an agile and innovative future proof CX environment With more than 25 years of experience planning, deploying and managing cloud contact centres, our consulting, professional and managed services turn our clients` complex customer engagements into powerful connections. We employ over 3,000 customer experience professionals in eight countries to optimize live customer interactions and solve problems for businesses 24/7 with urgency and care Products & Services Agent Desktop Solutions, Analytics, Artificial Intelligence, Automated Call Distributor, Automated Customer Satisfaction Surveys, Automated Payment Applications, Call Centre Software, Call Centre Technology, Call Guidance & Scripting, Call Handling, Call Recording, Cloud Solutions, Contact Centre Audio, CRM, Customer Experience, Customer Experience Surveys, Customer Insight collection and Analysis, Display Boards, Headsets/Hardware, Home Working, I V R, Interactive Voice Messaging, Knowledge Management, Multi-Channel Communications/Integration, Outsourced Contact Centre Services, PCI Compliance, Predictive Dialler, Self Service & Web Chat, Service Quality Measurement & Monitoring, Single View of the Customer, SMS, Social Media, Speech Analytics, Telephone Systems, Training & Development, Unified Communications, Virtual Call/Contact Centres, Voice Self Service, Web Self Service / Web Chat, and Workforce Management/Optimisation.

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