The Call and Contact Centre Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Chatvisor

Chatvisor is a combined customer engagement and analytics platform powered by Co-Browsing, providing improved customer communication for companies. By bringing multiple channels under one roof, Chatvisor opens up all lines of communication between customer and agent, creating fluid, digital conversations that increase efficiency, reduce support costs, and deliver a better customer experience.

The Chatvisor Customer Service Suite includes Co-Browsing, Live Chat, Web- & Video Calling, and Chatbot options. Chatvisor enables various modes of communication between customer and agent without any additional downloads for the customer. For agents, the Chatvisor platform provides an easy way to reach customers and seamlessly transition between channels without breaking the conversation or placing customers on hold. The Chatvisor platform even enables multiple modes of communication to be used simultaneously, so agents can reach the best solution for each individual customer.

Chatvisor Co-Browsing allows customers to share their screen with customer service representatives through advanced, hassle-free screen sharing technology. Powered by its core technology BrowsXP, Chatvisor Co-Browsing is equally effective across any device, on any site, and on all browsers, without any necessary downloads or installation for customers. Agents can use Chatvisor Co-Browsing to immediately see where the customer is on the website, what problems customers face, and how they can help, saving time and enhancing customer experience.

At Chatvisor, we believe that innovation is the driving force behind growth. With creative input from the team, we can continue making customer service experiences exponentially better. We place emphasis on creating both a comfortable work environment that reflects our office culture, and an exciting space ideal for tackling the challenges we face daily.

Tel: 00 43 664 1408 040

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