CCR, a Genesys Gold Partner, offers state-of-the-art technology solutions and services for contact centers! Founded in January 2011, CCR provides next-generation technology solutions to its customers and helps them overcome their technical and operational issues.
Being a Genesys Gold Partner together with its over 25 years of experienced team in the contact center industry CCR offers exceptional solutions and services in Europe, Turkey, and Middle East regions. Having one of the top-notch teams on the market, CCR is shaping the customer service industry with its latest in-house developed EasyConnect Video solution which offers the `Perfect Customer Experience` to businesses globally.
CCR also offers the following services and solutions
• Business and technical consultancy for contact centers • Outsourced technical support & project management services
• Genesys contact center technical, administrator and supervisor trainings
• Turn-key custom software development services for omnichannel, social media integrations, flexible and sophisticated reporting & dashboards
• Speech-enabled IVR, voice recognition (call steering), speech recognition solutions and software integrations
• Cloud-based contact center implementations and support
• Dynamic Managed Services (DMS)
What is Dynamic Managed Services (DMS)?
DMS is a professional service consisting of several packages that can be utilized by customers to fill the gaps of their Genesys professional service requirements.
It includes on-site and off-site services for product analysis, application development, administration, and monitoring. DMS is a flexible service where customers can shape and customize the services based on their requirements.
What is EasyConnect Video?
EasyConnect Video is a video communications platform utilizing the power of WebRTC technology to deliver high-speed, secure, and reliable video conversations for Genesys Platforms.
CCR is headquartered in Kozyatagi/Istanbul with its R&D operation center at Ikitelli Technopark on the Yildiz Technical University Campus. CCR provides technical consulting services and next-generation solutions for customer experience solutions to Europe through our Zurich office since the year 2014, and to the Middle East through our Dubai office since the year 2017.
CCR has a growing number of local and global references in banking, insurance, telecommunications, energy, manufacturing, health, retail, and e-commerce sectors and more are being added each day.
Some of CCR`s big reference customers are Sunrise Telecom (Switzerland), Yapi Kredi Bank, Webhelp, WIR Bank, CC Energie SA, Brother AG, Vodafone Turkey, Medela (CH), ViforPharma (CH), Constellium (CH), Turkcell Global Bilgi, Generali Insurance, Dubai Municipality (UAE) and RAKEZ (UAE).
AddressYildiz Teknik Universitesi, Teknopark Ikitelli Org
San. Bol. Ataturk Cad. No. 1 Ofis
No. Z-02 Basaksehir