For over thirty years, Business Systems have been providing innovative technology to Contact Centres specialising in Workforce Optimisation and Customer Insight technologies. We apply this in-depth knowledge to provide best-fit solutions and processes to unlock effective answers to customer and employee challenges. Our solutions range from: - Call Recording and Call Data Management - Analytics of Customer Interactions and Feedback - Cloud Contact Centre Solutions - Back Office Workforce Optimisation - Workforce Management - Quality Monitoring - Robotic Process Automation We represent some of the most recognised global innovators in the industry (NICE, NICE inContact, Redbox, Teleopti) as well as developing our own technology. Some of our customers include Standard Life, Equiniti, HCL Insurance and Allianz. 60% of the company personnel operate in our Professional Services division which we pride ourselves on; we offer a 24 hours service facility with a 365 day support capability. Our large team of experienced engineers are committed to providing a first class service from multiple locations across the UK.
Address462 London Road