Customer engagement is high up on the agenda for many companies this year. That`s why Britannic Technologies are back again at the Call & Contact Centre Expo to show businesses like yours how you can modernise your contact centre to maximise the customer experience and agent productivity. Through the blended workforce (where people and technology work alongside each other in harmony), we`ll show you how you can automate, orchestrate and augment your business. As award-winning specialists in voice communications, system integration and managed services. We strategically maximise the contact centre investment of organisations across the UK. Our portfolio spans VoIP, SIP, gamification, call recording, unified communications, networking, AI, smart inboxes and cloud-based contact centres, we`re well equipped for tackling digital transformation in the contact centre! Head over to stand 2532 to ask for a demo and book your Discovery session with one of our experts! And don`t miss our talk: Improving Customer Experience and Minimising Costs with Contact Centre 4.0 (18 March, Hall 12, 11:00 - 11:30).