Awaken Intelligence are pioneers of innovative and flexible software to help their customers see the complete picture for their contact centre. Through voice analytics, speech analytics, actionable insights and dynamic call scripting solutions, the platform is flexible, easy to work with and adapts quickly as the call centre evolves and grows. Used for operational efficiency and deep data insights, Awaken is the easiest way to increase profitability and provide a seamless, consistent customer experience. The Awaken Intelligence team have over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning their products are designed by contact centre people for contact centre people.
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Awaken Conversations combines both voice analytics and speech analytics to enable contact centres around the world to perform deep analysis of calls between their agents and customers. With Awaken Con ...
Awaken Translate provides real-time conversational translation capabilities enabling agents to communicate with your customers in their preferred language. With our bi-directional text translation, yo ...
Imagine if you knew what your customers wanted before they even did? With Awaken Insights you can connect people and data to understand how to delight your customers and improve the performance of you ...
Dynamic call scripting and intelligent agent guidance to effectively manage and influence the customer journey. This powerful contact centre software seamlessly integrates with your legacy systems and ...