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AudioCodes
- | AI/Chat Bots
- | Call Recording
- | Contact Centre Solutions
- | IVR
- | Unified Communications
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Voice Service Led Connectivity Solutions for Enterprise Contact Centres
AudioCodes offers operational savings and peace of mind, delivering a wide range of innovative voice solutions and services that allow any contact centre to evolve and adopt the potential of digital transformation and become a leading contact centre. Already powering hundreds of contact centres around the globe, these integrated solutions support all contact centre platforms, whether on-premises, hybrid, or cloud, to deliver a premium customer experience – no matter where they are – on any voice channel, including Digital Click-to-Call from web and mobile applications.
AudioCodes’ contact centre voice innovation solutions cover:
- Voice migration to the cloud
- CCaaS business continuity
- Voice for conversational AI frameworks
- Bring Your Own Carrier flexibility
- Toll-free replacement for the digital era
- Advanced voice monitoring and routing
AudioCodes VOCA Conversational Interaction Center
AudioCodes is an expert in helping enterprises leverage Microsoft Teams as their core platform for unified communications and customer interaction.
Voca Conversational Interaction Center is a Microsoft Teams Certified Contact Center designed to improve the customer calling experience, featuring a unique combination of Conversational AI, Contact Center and Voice Networking technologies. It uses an advanced multi-language Conversational AI interface to instantly automate IVR and Queuing by using simple, intuitive voice requests over natural language, providing an out-of-the-box experience for a variety of Conversational IVR, Auto-Attendant flows and Virtual Agent use-cases. Coupled with Voca’s Contact Center capabilities, the application also includes an intuitive No-code Flow Designer, dedicated Agent and Supervisor experience, CRM integration, Skill-based routing, Real-time Dashboards and a rich set of Historical Reports, providing customers with a complete all-round Interaction Center solution.
With flexible deployment and connectivity models, Voca tightly integrates with Microsoft Teams and any other UC or PBX for IVR and Queuing, allowing customers to manage their CC, IVR, Auto-Attendant and Call Queues in one centralized multi-tenant application, that is able to serve multiple voice platforms in parallel.
Address
AudioCodes37 Broadhurst Gardens
London
NW6 3QT
United Kingdom
Contact Exhibitor
Products
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CX Today Award Winning - Best Microsoft Teams Contact Centre -
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Automatically Record, Transcribe and Get AI-powered Insights for Microsoft Teams Meetings. -
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Your Smart Choice for AI-Enhanced Compliance, Quality and Malicious Call Recording
Videos
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Designing an IVR your customers don’t hate isn’t as difficult and time-consuming as it sounds. -
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Voca brings CX capabilities to departments beyond the contact centre. -
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AudioCodes Voca is the newest certified Microsoft Teams contact centre solution. -
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AudioCodes SmartTAP 360⁰ Live is an intelligent, fully secured enterprise compliance-recording solution.
Brochures
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In today’s fast-paced business environment, many companies are rushing to embrace the Contact Center as a Service (CCaaS) trend. -
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As of 2022, around 29% of Contact Center seats are already cloud based with that number projected to rise to over 50% by 2026. -
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Today’s modern workplace demands a new approach to customer experience, meet VOCA - AudioCodes Contact Center fo the future. -
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Meeting Insights - The Microsoft Teams Certified Contact Center that improves meeting productivity. -
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News
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AudioCodes wins the CX Award for Best Microsoft Teams Contact Center Solution by CX Today 2024