Alscient are experts in delivering cloud based solutions for business. We have been an Amazon Web Services partner for 10 years and have a considerable breadth of experience and knowledge from delivering many solutions to the private and public sectors.
Amazon Connect is a great example of a ground breaking, omnichannel cloud contact centre solution that provides the foundation for transforming customer experience while bringing together previously disparate solutions to create a seamless customer journey and enhanced experience.
Amazon Connect provides many of the features of a contact centre out of the box, without the high setup costs and wide range of support services required to manage equipment, sites and multiple contracts.
Alscient has delivered solutions that provide agents with real-time guidance on how to handle inbound calls as they are taking place. This includes, but is not limited to, the ability to:
• Predict why the caller is calling
• Assess their mood from what they are saying
• Make personalised offers
• Understand previous purchase history
• Authenticate callers by their voice
• Route VIP callers to the top of the queue
Amazon Connect can scale from ten users to tens of thousands of users using a simple pay-as-you-go model that means you only pay for what you use. Also with Amazon using it for their entire call centre experience, you can bet it will continue to evolve at pace meaning you can continue to improve the experience you give your customers.
Alscient can leverage the Amazon Connect platform and integrate to your existing systems including CRM, supply chain or custom applications. We can provide additional services such as machine learning to drive next best action or personalise customer journeys, robotics to automate repetitive back-office processing and data and analytics services to manage, secure and exploit your data. The platform is also able to perform sentiment analysis so that you can gain even more insight into your customers and how they interact with your staff.
Our consultants are trained and certified in all the technologies we deliver and are trained to deliver an outstanding experience for our customers that focuses on quality, outcomes and satisfaction.
Alscient is uniquely positioned to help customers exploit the opportunities of the cloud, Amazon Connect and the broader Amazon Web Services range of solutions, services and products. Talk to us today and ask how we can help.
Alscient is UK based, with permanent staff who are committed to the success of our clients. Our business is driven on a quality first approach and we hold certifications in ISO 9001 Quality Management, ISO 27001 Information Technology Security, ISO 20000 Service Management). We have fully certified consultants across a broad range of disciplines including AWS, Microsoft, TOGAF, ITIL and Project Management; our skilled workforce covers all key IT roles and disciplines.
Tel: 0113 800 0200