No one likes waiting through a list of nine options to then forget what #3 was.

We’re talking about speech-driven or conversational IVRs. You know, the ones that: - Callers are no longer limited to 10 options (10 keypad buttons), so you can fit in tens or hundreds of IVR destinations with a conversational IVR - Allow callers to openly ask for a destination, rather than having to choose from a closed set of options - Allows the caller to reach the best possible destination quickly, even if it’s a small office, lab, specific location, etc. - which couldn’t have been made accessible with DTMF IVR. Here you’ll learn: - What is a Conversational IVR? - How to create a Conversational IVR - Typical mistakes when setting up an IVR - Tips for creating conversational IVRs your customers will love By the way, this is all possible within the Teams Voice application with AudioCodes Voca.