NICE Satmetrix CEM software, is specifically designed to help with continuous customer experience (CX) transformation. 

Product Features:

1. Direct Feedback (surveys in emails, IVR, SMS, website) 
2. Indirect Feedback (call recordings, chat transcripts, agent notes, social media feeds)
3. Inferred Feedback (customer behaviour - wait times, customer profiles) 
4. Automated Workflows 
5. Built-in Omni-Channel Surveys -
6. Alerts 
7. Templates, Guides and Assistance 
8. APIs and Native Connectors