Digital CX initiatives often fail because of a key missing ingredient—knowledge. There’s a crying need in businesses of all sizes for a “modern knowledge brain” to match their “digital body.” Powered by AI reasoning, ML, Natural Language Processing, and analytics, eGain Knowledge Hub™ is a rich, one-stop knowledge management solution for the digital-first, remote-first era. Among the benefits are:

• Knowledge harmony created by centralizing 360 customer context, omnichannel content, profiled access, personalization, search methods, conversational guidance, and analytic insight into one platform
• Assured customer service and agent confidence with the single right answer to customer questions
• Consistency and process compliance at scale across touchpoints
• Rich functionality out of the box for quick business value—say goodbye to multi-year development, customization, and integration projects with toolkits
• Easy governance, insights, and optimization