Dynamic call scripting and intelligent agent guidance to effectively manage and influence the customer journey. This powerful contact centre software seamlessly integrates with your legacy systems and doesn’t need configuring by your IT department. Agents are guided through every call to deliver the right information at the right time providing an exceptional customer experience.

Agent Workflow will enable you to reduce training time of your agents by up to 70%.

This software drives the customer conversation, meaning agents can focus on one topic at a time, instantly becoming experts on every single customer. As a result, agents require less training and can focus on providing optimum service.

With Agent Workflow you'll improve employee retention by over 50%.

Empowering agents to focus on the conversation rather than the process improves their experience and boosts employee loyalty. With stresses removed from your agents, they can focus solely on delivering outstanding service.

Agent Workflow will help you reduce handling times by over 30%.

Cost-per-call is kept in check by allowing the scripting process to lead every customer interaction and giving you full control and overview of your agents' average handling times.