8x8 Contact Center is a complete, reliable and secure
solution that helps businesses boost engagement, collaboration,
and operational effectiveness for customer success.

Built on the 8x8 eXperience Communications as a Service
(XCaaS) platform, 8x8 Contact Center makes it easy for
businesses to connect and collaborate with individuals
working inside and outside of the organization.

In today’s world, your communications infrastructure
is more crucial than ever to your ultimate business
success. Customers in all sectors expect suppliers to
be ultra-responsive, accessible around the clock and
able to use their information responsibly to enhance
the overall service experience.

For most modern businesses, that means deploying
an omni-channel contact center, designed on a
microservices-based cloud infrastructure. After
the rollercoaster of 2020, businesses everywhere
now recognize the need for an integrated, high-
performance platform that employees can access
instantly, from anywhere. Few want to continue relying
on—and paying for—the cobbled-together interim
solutions that first enabled remote work at scale.
With the right cloud contact center platform, you’ll
be ready for the demands of the new operate-from-
anywhere environment, able to offer your customers faster, more personalized experience across any channel
they wish to use. All while lowering costs, optimizing your
IT budget and integrating communications into other vital
business applications and processes.

The 8x8 approach to contact center essentials

■ 8x8 Contact Center, built on the eXperience
Communications Platform, offers an omni-channel
solution (voice, email, chat, SMS, social media,
messaging apps) allowing you to engage with
customers in whatever way works for them and unify
communications across the business. Through Agent
Workspace, an intuitive, easy to use interface, users
can seamlessly handle and switch between channels
during the same interaction if needed and engage with
employees across the organization.

■ We also enable you to incorporate cutting-edge
unified communications features (patented award-
winning voice, messaging, audio, and video meetings)
that can benefit your entire workforce, not just contact
center agents.

■ This powerful unified system of engagement is
combined with a unified system of intelligence that
transforms the impact of your business data.

■ Future-proof your investment with secure evergreen
updates at regular intervals that keep your business
users safe, reduce risk, and improve operational
efficiency.

■ With our flexible licensing model and infinite scalability,
your contact center can grow along with your business
(new agents can be added on demand), allowing you to
invest once and use forever.

■ Thanks to a system of open APIs, 8x8 is designed to
integrate fully into your existing way of operating,
connecting securely to other internal systems as well
as vital third-party apps and technology.