Lifesize recognized in 2021 Gartner Magic Quadrant for Contact Center as a Service.
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According to the 2021 Gartner Magic Quadrant for CCaaS report, the core capability of a CCaaS solution is “getting connected – with a focus on delivering a channel-agnostic, architected design to create customer service journeys, including intelligent self-service. Services are consumed on a per-seat, per-concurrent-user or transaction basis.
With Lifesize CxEngage, businesses can reach and get connected with customers like never before. They can engage with customers on any channel – video, voice, or digital. Agents can start an engagement on chat, SMS, or voice and seamlessly pivot to video for deeper engagement. Additionally, CxEngage offers a rich set of WEM capabilities including a set of quality management (CxQM), agent assist, performance management, and workforce management (CxWFM) capabilities all available integrated with the core platform.