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Proactive, real-time communications: Transform customer experiences with AI-powered digital messaging

28 Nov 2024
Future of the Contact Centre Theatre
Digital Transformation , AI , Omni-Channel

Imagine a future where your organization doesn’t just respond to customer needs but anticipates them, identifying and addressing their requirements and needs before they even contact you.

Join us as we dive into how proactive, two-way customer conversations are reshaping the landscape of customer experience. Explore how AI-powered communications facilitate a smarter, richer conversational approach that not only redefines the customer experience landscape but also drives tangible outcomes across all stages of the customer journey including reducing calls to contact centers, expediting speed to resolution, and enhancing customer satisfaction with self-service options.

What you’ll learn:
⁃ Understand the role AI-powered proactive communications play in today’s customer experience
⁃ How digital channels offer a range of conversation entry points to self-serve based on preference
⁃ How Webex connect solves key CX challenges for enterprises

Speakers
Oliver Cooke, Technical Solutions Architect - Cisco
Registration is now OPEN!

Registration is now OPEN!

Secure your ticket to Europe's Leading Call & Contact Centre Expo!

Join us on 27-28th Nov 2024 | ExCeL, London

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