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Operational Effectiveness Workshop: Creating a learning culture

27 Nov 2024
Training, Leadership & Culture Zone

Improve your operational effectiveness along with key strategic decisions and the develop your influencing skills. Learn how the Planning and Improvement cycle can be used to create and implement your strategy more effectively. Understand best-practice frameworks for forward thinking, which drive improvement and a culture of learning.
• Build your framework to make the best next decisions for every time frame from strategy to on-the-day.
• Understand how to create the cycle of activity and system of understanding to exchange knowledge and leverage cross functional expertise.
• Shape the future with a tried and tested way to create the right targets, metrics and indicators that track and improve performance and behaviour.

Speakers
Chris Rainsforth, Director of Learning & Innovation - The Forum
Dave Vernon, Director of Membership & Best Practice - The Forum
Phil Anderson, CEO - The Forum
Registration is now OPEN!

Registration is now OPEN!

Secure your ticket to Europe's Leading Call & Contact Centre Expo!

Join us on 27-28th Nov 2024 | ExCeL, London

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