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Effective Benchmarking Workshop: Real customer operation benchmarking

27 Nov 2024
Training, Leadership & Culture Zone

Shrinkage, attrition, and service levels are key operating assumptions which need to be better understood. Move away from lazy “industry standard” assumptions for metrics which can be hugely variable. Start looking beyond averages to understand how to benchmark and compare. This interactive workshop will open your mind to effective benchmarking.
• Analyse benchmarking data to understand the range and variability.
• Learn how to challenge “industry standard” and bad-habits with reliable benchmarking,
• Shape the future of your organisation with better assumptions, along with diagnostic and leading (not lagging) measures.

Speakers
Chris Rainsforth, Director of Learning & Innovation - The Forum
Dave Vernon, Director of Membership & Best Practice - The Forum
Phil Anderson, CEO - The Forum
Registration is now OPEN!

Registration is now OPEN!

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Join us on 27-28th Nov 2024 | ExCeL, London

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